For contacting us, please visit our online store and fill out our Contact Us form. Any questions you may have- requesting pricing, ordering special order parts or hardware and any other question you have. We will try to reply to your request within 48 hours, Monday-Friday. Weekends and Holidays can require longer times to reply. Again, visit http://www.garagedoorhardwaredirect.com/contactus.sc and use the contact us form.